Styro.com.au (“we”, “us”, “our”) is operated by Recycle Group Pty Ltd. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase Styro Bags, or use our recycling services.
1. Information We Collect
We collect personal and operational information necessary to deliver our services, including:
Personal Information
• Name
• Email address
• Phone number
• Residential or business address
• Payment and billing details (processed securely through third-party payment gateways)
Operational Information
• Collection or drop-off details
• Bag order information
• Service preferences
• Communications and enquiries
Website & Analytics Data
• IP address
• Device information
• Browsing behaviour
• Cookies, tracking pixels, and analytics tools (e.g., Google Analytics)
We do not collect sensitive information unless legally required.
2. How We Collect Information
Your information is collected through:
• Online forms and checkout pages
• Email and phone enquiries
• Pickup bookings and service requests
• Website cookies and analytics tools
• Third-party service providers (e.g., payment processors, delivery partners)
You may choose not to provide certain information, but doing so may limit your ability to use our services.
3. How We Use Your Information
We use your information to:
• Process Styro Bag orders
• Arrange pickups and service delivery
• Respond to enquiries and provide support
• Improve website performance and user experience
• Manage billing, invoicing, and account updates
• Send service notifications and confirmations
• Comply with legal obligations
We do not sell or rent your personal information.
4. Disclosure of Your Information
We may share your information with trusted third parties, including:
• Delivery partners
• Payment processors
• IT and website service providers
• Recycling facility staff
• Regulatory authorities (if legally required)
All third-party providers are required to handle your information securely and comply with applicable privacy laws.
5. Data Security
We take reasonable steps to protect your information from:
• Unauthorised access
• Misuse or interference
• Loss or theft
• Unauthorised disclosure or modification
Security measures include encryption, secure servers, restricted access, and regular system monitoring.
6. Cookies & Tracking Technologies
Our website uses cookies and analytics tools to improve performance and personalise your experience.
Cookies may track:
• Page views
• User flow
• Geographic location (approximate)
• Device and browser type
You can disable cookies through your browser settings, but some website features may not function correctly.
7. Accessing & Updating Your Information
You can request access to the personal information we hold about you or ask for corrections if the information is inaccurate.
Contact us at:
📧 [email protected]
📞 0460 555 222
We will respond within a reasonable timeframe in accordance with the APPs.
8. Data Retention
We retain your information only as long as necessary to:
• Deliver services
• Maintain business records
• Meet legal and regulatory obligations
Data is securely deleted when no longer required.
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices, content, or security.
10. International Data Transfers
We primarily store data in Australia.
Some third-party service providers may process data overseas.
These providers must comply with security and privacy requirements consistent with Australian law.
11. Marketing Communications
We may occasionally send service updates or promotional content relevant to recycling services.
You can unsubscribe at any time via the link in the email or by contacting us directly.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page.
13. Contact Us
For questions, concerns, or privacy requests, contact:
Recycle Group Pty Ltd
📍 116 Furner Avenue, North Geelong VIC 3215
📧 [email protected]
📞 0460 555 222
🌐 www.styro.com.au